The BRP 2017 Customer Experience survey found that almost half of retailers (45%) plan to utilize AI for customer service within the next three years. 14% have already implemented some form of AI to improve customer service.
Tag Archives: amazon alexa
In our user guide for the Alexa calling feature we noted that there was one problem: anyone in a user’s contacts that also has an Alexa device can call you once the feature is enabled.
Earlier this year Voicebot featured a comedic skit of two Scottish men trapped in an elevator because the voice assistant..
Today Amazon announced a new notifications feature is coming soon to Alexa. Users will be able to opt-in to notifications..