The BRP 2017 Customer Experience survey found that almost half of retailers (45%) plan to utilize AI for customer service within the next three years. 14% have already implemented some form of AI to improve customer service.
A new Morning Consult poll conducted this week surveyed 2,200 adults to discover which feature is most important when purchasing a home assistant.
In our user guide for the Alexa calling feature we noted that there was one problem: anyone in a user’s contacts that also has an Alexa device can call you once the feature is enabled.
Last week, Amazon introduced the Video Skill API which allows third-party developers to turn Alexa into a voice-remote for video services.